Delivery Info
We are currently experiencing a higher than normal volume of orders. Our roasters are running at full speed, and we're currently still shipping within 24-48hrs.
UK Orders
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order.
Standard delivery is charged at £2.50 per order (mainland UK)
For all orders over £25 (before delivery) delivery is FREE.
| Service | Condition | Rate |
| Royal Mail 48H TRACKED | 0kg–2kg | £2.50 |
| Royal Mail 24H TRACKED | 0kg–2kg | £3.50 |
| Free Royal Mail Delivery | £25.00–£50.00 | Free |
| DPD Next Working Day Service | -- | £5.75 |
| Free DPD | £50.00 and up | Free |
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
Our Couriers
For all Orders under 2kg and £25.00 your delivery will be sent 48 Hour Tracked Royal Mail.
For all Orders over 2kg or between £25.00-£50.00 your order is shipped by Free Royal Mail Delivery or via Free DPD if over £50.00 (delivery on working days only).
INTERNATIONAL
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
Where goods are unavailable, or out of stock, Insurgence Coffee Co. will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
RETURNS AND REFUNDS
Returns Policy
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Insurgence Coffee Co. does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
